We upgraded to Sage 100 Standard 2014 a couple weeks ago and recently have had intermittent issues when emailing invoices. We've been emailing batches of invoices on several occasions since the upgrade without any issues. Four times in the last two days we've received a timeout error when emailing invoices and after clicking proceed the subsequent invoices continue printing/emailing without a problem. Before upgrading we were using MAS 90 4.4 and had never had this issue. I suspect it may be an issue with our email provider (Rackspace) but I wanted to see if anyone here has some insight. Below is the error displayed in Sage 100: Unable to verify SMTP connection. ChilkatLog: VerifySmtpConnection: DllDate: Jan 19 2012 UnlockPrefix: SBestSoftMAILQ Username: ALICIA-2014:Alicia Architecture: Little Endian; 32-bit Language: ActiveX Checking TCP/IP connectivity to the SMTP server. This does not check the login/password. Checking connectivity to SMTP server secure.emailsrvr.com:465 smtp_host: secure.emailsrvr.com smtp_port: 465 ConnectTimeoutMs_1: 30000 calling ConnectSocket2 IPV6 enabled connect with NO heartbeat. connectingTo: secure.emailsrvr.com dnsCacheLookup: secure.emailsrvr.com Resolving domain name (IPV4) GetHostByNameHB_ipv4: Elapsed time: 31 millisec maxTimeMs_connect: 30000 myIP_1: 192.168.0.170 myPort_1: 59525 connect successful (1) clientHelloMajorMinorVersion: 3.1 buildClientHello: majorVersion: 3 minorVersion: 1 numRandomBytes: 32 sessionIdSize: 0 numCipherSuites: 10 numCompressionMethods: 1 --buildClientHello handshakeMessageType: ServerHello handshakeMessageLen: 0x46 processHandshakeMessage: MessageType: ServerHello Processing ServerHello... ServerHello: MajorVersion: 3 MinorVersion: 1 SessionIdLen: 32 CipherSuite: RSA_WITH_AES_256_CBC_SHA CipherSuite: 00,35 CompressionMethod: 0 Queueing ServerHello message. ServerHello is OK. --ServerHello --processHandshakeMessage HandshakeQueue: MessageType: ServerHello --HandshakeQueue Dequeued ServerHello message. handshakeMessageType: Certificate handshakeMessageLen: 0xc98 processHandshakeMessage: MessageType: Certificate ProcessCertificates: Certificate: derSize: 1330 certSubjectCN: secure.emailsrvr.com certSerial: 11C250 certIssuerCN: RapidSSL CA --Certificate Certificate: derSize: 985 certSubjectCN: RapidSSL CA certSerial: 0236D1 certIssuerCN: GeoTrust Global CA --Certificate Certificate: derSize: 897 certSubjectCN: GeoTrust Global CA certSerial: 12BBE6 certIssuerCN: --Certificate NumCertificates: 3 Queueing Certificates message... --ProcessCertificates --processHandshakeMessage Dequeued Certificate message. handshakeMessageType: ServerHelloDone handshakeMessageLen: 0x0 processHandshakeMessage: MessageType: ServerHelloDone Queueing HelloDone message. --processHandshakeMessage DequeuedMessageType: ServerHelloDone OK to ServerHelloDone! No client certificate required by the server. Encrypted pre-master secret with server certificate RSA public key is OK. Sending ClientKeyExchange... Sent ClientKeyExchange message. Sending ChangeCipherSpec... Sent ChangeCipherSpec message. Derived keys. Installed new outgoing security params. Sending FINISHED message.. algorithm: aes keyLength: 256 Sent FINISHED message.. ccsProtocolType: 1 handshakeMessageType: HandshakeFinished handshakeMessageLen: 0xc processHandshakeMessage: MessageType: HandshakeFinished FinishedMsgLen: 12 Queueing Finished message. --processHandshakeMessage Dequeue the FINISHED message... Dequeued Finished message. Handshake completed successfully. Secure Channel Established. Timeout waiting to read socket or accept connection timeoutMs: 30000 Timed out waiting for incoming SSL/TLS messages. timeoutMs: 30000 Failed to read SSL/TLS application messages. ReadTimeout expired, abandoning attempt to retrieve SMTP response. Failed to get initial SMTP response; Failed. --VerifySmtpConnection --ChilkatLog Thanks in advance.
↧
