I agree with Tom on the knowledgebase. In fact, I would keep your Sage partner involved as self service is not always advisable. For instance, getting the Bank Code error can actually mean someone is cutting checks or posting cash receipts, or a number of things (in which case overriding would be unwise) and your partner would ask the question of frequency. If you get it repeatedly, it could be indicative of processes not completing due to network issues or timeouts. I suggest that my clients ping me and ask if this is a good issue to blow a Sage case on or if it's an easy fix, etc.
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