We've recently upgraded to 2013 advanced from 4.4. We are new to the Sage Exchange. I am having an issue with remote users being able to access the Sage vault when connected through our Citrix Xenapp environment. Its like its stuck in a setup cycle and can never complete. After researching, I stumbled upon this little nugget, https://support.sagepayments.com/link/portal/20000/20000/Article/1136/I-m-on-a-Citrix-environment-and-the-Sage-Exchange-application-reinstalls-every-time-I-log-in-Why-is-this, which basically states that Sage does not support or recommend operating the Sage Exchange desktop app in a Citrix environment?! So basically they're saying my remote offices can no longer process cash receipts?????!!!! What planet do they live on? I couldn't find anything in the KB about this but that doesn't surprise me because you can't find ANYTHING in the new KB anymore. But I can't be the first guy with this problem. Any help or guidance in this area is appreciated. Thanks BT
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