Isn't a Sage CRM user who accesses a Sage 100 task through Sage CRM not to be counted as a Sage 100 user? I thought this the case. We are using 7.2 Sage CRM with Sage 100 2013. But when I tried to access Sage 100 through CRM it said user licenses exceeded. Then when all were off the system, I tried accessing Sage 100 and I was the only user. Then I logged into Sage CRM, accessed the Sage 100 Sales Order Entry from within Sage CRM and checked the Master Console on Sage 100. It showed me as 2 users logged in. One as Master Console, the other as CRM Sales Order Entry. This couldn't be the way it was meant to work. Am I missing something? Thanks. B
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