We pay sales commission after invoices are paid. We recently had product returned, and I issued a credit memo in April that I applied to the paid invoice from March. My question is, how is commission then handled? Rightly, the amount of commission for the returned product should be then subtracted from commission owed in April, but I don't see anywhere in the commission report where that is happening. We had been compiling an Excel worksheet to keep track of commissions, but were hoping to be able to drop that and use the commission report in MAS. Our vendor told us that others are not finding the commission report to be accurate and are not using it. If that's so, then either it shouldn't be included in MAS, or something should be done to ensure that it is correct. Does anyone have any advice on how to keep track of credits in commission? Can it be done?
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